How Rainbet handles personal information across its services
Rainbet and the scope of this privacy notice
At Rainbet, we are committed to handling personal data in a clear, careful, and proportionate way. This Privacy Policy applies to information connected to the use of Rainbet websites, account services, communications, verification processes, technical systems, and related operational activity.
The way information is handled may depend on the service used, the type of account activity involved, and the location from which the service is accessed. Some processing takes place when a user provides information directly. Other processing may arise through normal account use, support interaction, payment activity, or security review.
Where applicable, users in New Zealand may have access to certain privacy-related controls or requests in line with the legal and operational framework relevant to the service.
Personal data Rainbet may receive during account activity
We may collect information when an account is created, updated, reviewed, or used. This may include name, date of birth, contact details, login credentials, payment-related information, transaction records, communication history, and account preferences.
Where relevant to account use, Rainbet may also receive identity documents, age-verification materials, records linked to account restrictions, payment confirmations, and information submitted during compliance, fraud-prevention, or security checks. If a user contacts us about an account matter, we may retain the content of that communication together with any supporting information provided.
Some information is required to maintain account functionality and integrity. Other data may be requested only in specific situations, such as a withdrawal review, disputed transaction, verification request, responsible gambling intervention, or unusual account activity.
How Rainbet uses information in the course of service delivery
We use personal data to register and maintain accounts, process transactions, provide customer support, manage account access, respond to enquiries, and deliver services connected to Rainbet operations. Information may also be used to investigate technical issues, protect account integrity, and keep appropriate internal records.
Where required by applicable law, or where relevant to account use, we may also process data for age checks, identity verification, fraud prevention, payment review, responsible gambling measures, dispute handling, and other compliance-related purposes. This may involve reviewing information against account history, transaction patterns, or other records associated with the service.
If a user has agreed to receive certain communications, Rainbet may use contact details to send service notices, account-related messages, or marketing communications. Preference settings or unsubscribe options may be available depending on the communication type and service context.
Technical information, cookies, and device-level records at Rainbet
When Rainbet services are accessed, certain technical and usage-related information may be collected automatically. This may include IP address, browser type, operating system, device information, timestamps, login history, navigation patterns, language settings, and interaction data connected to website or account use.
We use this information to support session management, maintain service stability, detect misuse, improve technical performance, investigate access problems, and protect accounts from unauthorised activity. Usage records may also assist with operational analysis and service improvement where relevant.
Rainbet may use cookies and similar technologies for account continuity, preference storage, security functions, analytics, and website operation. Details may vary depending on the service used, the location of the user, and the settings available through the relevant device or browser environment.
When Rainbet may disclose personal information
Rainbet may share personal data with service providers, payment partners, verification providers, technical vendors, group entities, professional advisers, or other third parties where that disclosure is connected to service delivery, account administration, fraud prevention, legal compliance, or operational support.
Information may also be disclosed where permitted or required in response to legal process, regulatory obligations, law enforcement requests, dispute resolution, business restructuring, or the protection of Rainbet rights, systems, or users. Where disclosure takes place, it is generally linked to a defined business, legal, or security purpose rather than open-ended use.
Depending on the structure of the service, information may be processed or accessed across more than one jurisdiction. Where this occurs, we aim to apply safeguards and handling measures appropriate to the nature of the information involved.
Security standards applied by Rainbet
We take appropriate steps to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. These steps may include account protections, access controls, system monitoring, internal handling rules, and technical safeguards suited to the type of service being provided.
No digital system can remove risk entirely. For that reason, users also have a role in protecting their own information. Passwords should be kept confidential, account access should not be shared, and suspected unauthorised activity should be reported promptly through the relevant support route.
Rainbet may store information in internal systems and through providers supporting operational processes. Storage arrangements and access conditions may differ depending on the nature of the data and the service involved.
Rainbet retention practices and the reasons records may be kept
We may retain personal information for as long as it is reasonably needed for account management, service delivery, transaction review, fraud prevention, dispute handling, responsible gambling measures, record keeping, and compliance with legal or regulatory requirements. Specific retention periods may depend on the type of information and the reason it was collected.
Some data may remain on record after an account is inactive or closed where continuing retention is required for audit, security, legal defence, compliance review, or payment-related reasons. Other information may be deleted, anonymised, or restricted once it is no longer necessary, subject to operational constraints and applicable obligations.
Retention is not based on a single fixed rule. Rainbet may consider account history, unresolved matters, transaction status, the sensitivity of the information, and the requirements that continue to apply after active use ends.
Privacy-related requests that may apply in New Zealand
Where applicable, users in New Zealand may be able to request access to personal information held about them, ask for correction of inaccurate records, or raise a concern about how personal data has been handled. The availability and scope of any request may depend on the nature of the information involved and the legal framework that applies in the circumstances.
Before action is taken, Rainbet may need to verify identity and request enough information to locate the relevant records or understand the issue raised. This is intended to protect account privacy and reduce the risk of unauthorised disclosure.
In some cases, a request may be limited where an exception applies, where further clarification is required, or where the information cannot be changed in the form requested. Where possible, we will address privacy matters in a way that is clear, proportionate, and consistent with applicable requirements.
Contacting Rainbet about privacy matters
If you contact us about privacy, we may use the information contained in your request to verify identity, review the issue, respond to the enquiry, and keep an appropriate record of the communication. This may include account identifiers, contact details, and any supporting information needed to assess the matter properly.
Privacy-related questions, access requests, correction requests, and concerns about data handling should be directed through the contact route made available by Rainbet for support or privacy matters. Some requests may require additional confirmation before information can be released or amended.
Rainbet may revise this Privacy Policy from time to time where operational, legal, or service-related changes make that necessary. Any updated version may be published through the relevant website or service area.